Frequently asked questions

We aim to make monitoring as simple as it can be, with nothing to install — nothing to host. As such, a self-hosted version of Netweak is not on our roadmap at this time.

You may use our contact form (link in the footer), DM us on twitter at @netweak or send an email to [email protected]. We usually respond on the same day.

In additions to the usage limitations of the free plan (see our pricing page): - You cannot use website monitoring to keep awake services like Heroku or Glitch - Monitoring can be delayed or paused in case of high load on our servers

You can try any of our plans, free of charge, for 14 days.

At this time our payment system only accepts credit cards and PayPal. However we can accept payments manually using cryptocurrencies for yearly subscriptions, contact [email protected].

You can cancel your subscription at any time on your billing portal. Your subscription will automatically end at the end of the billing period.

Send us a message at [email protected] using your university email to claim your student discount.

We support pretty much any GNU/Linux based distributions. The agent has been tested with: Debian, Ubuntu, CentOS, Raspbian and Amazon Linux on their latest versions.

The agent works both on virtual and dedicated machines.

For security reasons there is no auto-update system in the agent, you will have to do those manually (we'll send you an email if needed). Agent updates are pretty rare (once a year at most).

For security reasons our agent only communicate one-way to our APIs in order to report it's metrics. We therefore have no way to access your servers, but we recommend you don't take our word for it and check the source code of the agent.

To uninstall the Netweak agent, simply run the following command as root: userdel netweak && rm -rf /etc/netweak

The Netweak agent calculates RAM as: Total - (Free + Cached + Buffers). This method focuses on memory that's not immediately available, which is why our numbers are higher than what you might see in other tools. It seems that tools like 'free' or 'htop' show lower usage because reporting memory used directly by applications, ignoring some kernel memory that can't be reclaimed. Both approaches are valid depending on what you're looking at: - The lower numbers show what applications are actively using right now - Our higher numbers give a better picture of memory pressure That said, we're actually planning to update Netweak to use the newer "MemAvailable" metric. This was introduced in newer Linux kernels and provides an even more accurate view of memory that can be immediately allocated without causing swapping.

You can find the complete list of IPs used by Netweak on the locations page (link in the footer). You can also fetch them programmatically using our API.

All of our servers and storage backups are located in France and Germany.

You can delete your Netweak account in your account settings. If you need help deleting account please reach us at [email protected].

Please send a message to [email protected]. We will promptly respond to your report and work to resolve the issue as quickly as possible.